Privacy Policy

Privacy Policy

Introduction

Welcome to https://gohighlevel-priority-support-pricing.scoopstorm.com (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://gohighlevel-priority-support-pricing.scoopstorm.com.
  2. Any mobile or desktop applications developed by us and made available for download.
  3. Online services and products offered through our platform.
  4. Interactions between users and our team via emails, calls, or messages.

Please note that this policy does not extend to third-party platforms, apps, or services linked from our website, which have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we handle your personal information in the following scenarios:

  1. Using Our Services: When you register as an authorized user on our applications and services, we collect and process data necessary for providing these services.
  2. Visiting Our Websites: Information is collected when you interact with our websites, including browsing behavior, page visits, and download requests.
  3. Communication: We may reach out to you via various communication channels (email, phone, SMS) for newsletters, promotional offers, or customer support. Your consent determines the frequency of these communications.

Personal Data Collection

We gather different types of personal data to enhance your experience and provide tailored services:

  1. Account Information: This includes your name, user ID, and password hash used to secure your account.
  2. Payment Details: We process payment information required for subscription plans or one-time purchases, including cardholder names, credit card numbers, expiration dates, and CVV codes.
  3. Financial Records: For billing purposes, we may store financial data such as bank account details, transaction histories, and invoice addresses.
  4. Purchase Data: Details about products/services purchased, quantities, prices, and order status are kept on file.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, MAC addresses, or advertising IDs, may be collected for analytics and personalization.
  6. Location Data: With your consent, we can access location information to provide location-based services and relevant content.
  7. Feedback and Reviews: We encourage user feedback and may collect comments, ratings, and reviews to improve our offerings.
  8. Social Media Information: If you choose to log in via social media accounts, we may access your public profile information for the purpose of personalizing your experience.
  9. Product Interaction: Data about how you interact with our products, including preferences, usage patterns, and performance metrics, is collected to enhance future versions.

We obtain this data through direct user input, automated systems (like cookies), and third-party service providers who assist in data collection and processing.

Cookies

Cookies are small text files stored on your browser by our website or third-party services for various purposes:

  1. Strictly Necessary Cookies: Essential for navigating our website and using its core features, ensuring the secure login process, and maintaining user sessions.
  2. Preference Cookies: Remembering user preferences (e.g., language, font size) to provide a personalized experience.
  3. Analytics Cookies: Tracking user behavior on our websites to generate analytics reports, understand how visitors engage with our content, and improve site performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Financial and transaction records may be kept for an extended period due to legal obligations and tax requirements.
  2. User accounts remain active until deactivation or deletion is requested by the user.
  3. Personal data associated with inactive accounts is periodically reviewed, and we delete or anonymize it when it is no longer needed for initial purposes.

Security Measures

We prioritize data security and implement robust measures to protect personal information:

  1. Encryption: Secure data transmission protocols are employed to protect data during transfer over networks.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards to process data on our behalf.
  3. Access Controls: Strict access controls and employee training ensure that only authorized personnel can access sensitive data.

Children’s Privacy

Our services are not intentionally designed for or targeted at children under 18 years of age. We do not knowingly collect personal information from such users, and parents or guardians should supervise their children’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with its purpose and usage details.
  2. Rectification: If your information is inaccurate or incomplete, you can ask for corrections to ensure it remains up-to-date and accurate.
  3. Erasure (Right to be Forgotten): In certain jurisdictions, you have the right to request the deletion of your personal data when no longer necessary or consent is withdrawn.
  4. Restriction: You may limit our use of your data in specific situations, such as objecting to direct marketing communications.
  5. Portability: Some regions allow you to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: You can object to the processing of your data for specific or all purposes, except where we have compelling legitimate grounds.
  7. Non-Discrimination: You have the right to be free from discriminatory decisions based solely on automated processing of personal data.
  8. Data Portability/Withdrawal of Consent: In certain cases, you can withdraw consent for data processing, though this may impact our ability to provide specific services.

To exercise these rights or if you have any data-related inquiries, please contact our privacy team via the provided contact details.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be published on this page with an updated effective date. We encourage users to review this policy periodically for the latest information.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]

Mailing Address: [Privacy Team Contact Address]

We aim to promptly address your concerns and provide transparent communication regarding our data handling practices.